Front Desk Interview Questions

12,006 front desk interview questions shared by candidates

What do you know about the brand? What do you know about the hotel you are going to work at? Tell me a time when you went above and beyond to please a guest Tell me a time when you faced an angry customer, how did you deal with it and what was the outcome?
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Front Desk Receptionist

Interviewed at Four Seasons

3.8
Apr 17, 2021

What do you know about the brand? What do you know about the hotel you are going to work at? Tell me a time when you went above and beyond to please a guest Tell me a time when you faced an angry customer, how did you deal with it and what was the outcome?

I was asked about my current job at the time, substitute teaching and subcontract work. I have owned a small cleaning business and have 6 years restaurant experience so there were questions about service related issues. I was actually more experienced and knowledgeable than management which made the interview easy but like most situations it was not a plus once I was hired.
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Front Desk Associate

Interviewed at Choice Hotels

3.5
Jul 29, 2015

I was asked about my current job at the time, substitute teaching and subcontract work. I have owned a small cleaning business and have 6 years restaurant experience so there were questions about service related issues. I was actually more experienced and knowledgeable than management which made the interview easy but like most situations it was not a plus once I was hired.

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