Why do you want to work at Macy's? Are you comfortable using technology? Please provide examples of your experience with it. Tell me about a time when a co-worker, classmate, or stranger did something unethical and how did you handle the situation. How many years of customer service experience do you have?
Why do you want to work with Macy’s?
Tell me about yourself and why Kohl's? What would you bring to my store to help it succeed more?
Tell me about a time where you resolved a customer's issue.
Tell me about a time you had to work with someone difficult.
How do you feel you can benefit to this department?
A lot of behavioral questions to make sure that the candidate is right fit for the organization.
Pick any product from the store. Explain why you picked it and act like you trying to sell it to a customer
What was the worst situation you were able to handle between a customer service repesentative and how?
Just asked availability
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