How would you handle a situation where a phone due for pickup was broken after repair by the company?
Geek Squad Interview Questions
697 geek squad interview questions shared by candidates
About my work background, my schooling, a set of standard geeksquad inteview questions, and some questions about dealing with theft.
Talk about a memorable time that you assisted a customer and why do you remember it? What is good customer service to you?
First be sure you filled out your resume in the format they wanted. Interview was broad, nothing IT related (besides honor-system questions about which operating systems youre proficient in, etc). How did you calm an angry customer, exceed expectations kind of stuff. I just memorized a couple pitches based on more-or-less true stories from past work experience that demonstrated sales and IT skills and fit them to each question (answer the question you wished they had asked you kind of deal). I also wore a corset, heels, peacoat, and fake nails. I was dressed to kill. First met with Geek Squad manager, then a 3:1 with gs manager, district manager and customer service manager. Baseusually $10. When they offered $11 I told them I'd need a day to think about it. Next day they offered me 11.49
What resources do you utilize to keep updated in electronics knowledge?
Are you able to handle upset or angry customers?
Tell me about yourself.
There aren't any.
What are some troubleshooting steps you can take that would work on any type of product?
Why do you want to work at Best Buy?
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