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Global Customer Support Interview Questions

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12,984 global customer support interview questions shared by candidates

The questions mainly revolve around my previous experience in a similar role as well as my attitude on the job and with my team. They asked me to provide examples of professional situations where I showed leadership and the ability to think agile or influence senior stakeholders. Based on the nature of the role I was interviewing for, they asked me to provide examples of my ability to think and act strategically, to connect the dots and create an overarching and consistent approach to HR initiatives and processes
avatar

Global HRBP

Interviewed at Intuitive

4★
Aug 12, 2020

The questions mainly revolve around my previous experience in a similar role as well as my attitude on the job and with my team. They asked me to provide examples of professional situations where I showed leadership and the ability to think agile or influence senior stakeholders. Based on the nature of the role I was interviewing for, they asked me to provide examples of my ability to think and act strategically, to connect the dots and create an overarching and consistent approach to HR initiatives and processes

There was a small test at the end role play and shadowing a customer representative, - who is Bloomberg? - what do we do? - how Technical are you - what would you do if you bought a Tv and it won't turn on - what is customer service? - what does going the extra mile for customers mean for you? - how do you do it? - your experience in customer service - give us one bad experience - one good experience - one difficult moment and how you solved it - what do you know about the financial markets? - what else do you know about bloomberg? - who is the competitor? - who are the clients? - who is the CEO? - would you spend all your money (if you had it) on the best Laptop in the world? - if yes then why? - what would you look at when buying a laptop - why laptop and not desktop?
avatar

Global Customer Support Representative

Interviewed at Bloomberg

4★
Oct 16, 2017

There was a small test at the end role play and shadowing a customer representative, - who is Bloomberg? - what do we do? - how Technical are you - what would you do if you bought a Tv and it won't turn on - what is customer service? - what does going the extra mile for customers mean for you? - how do you do it? - your experience in customer service - give us one bad experience - one good experience - one difficult moment and how you solved it - what do you know about the financial markets? - what else do you know about bloomberg? - who is the competitor? - who are the clients? - who is the CEO? - would you spend all your money (if you had it) on the best Laptop in the world? - if yes then why? - what would you look at when buying a laptop - why laptop and not desktop?

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