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Global Customer Support Representative Interview Questions

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12,982 global customer support representative interview questions shared by candidates

Assume that you are creating your own team of 10 people. What kind of profiles would be relevant to you, and what key skills would you look for? What would be your primary KPIs to assess the quality of the events? How would you go about tracking the execution of the events? How would you communicate this progress to the team? Assume that your team responsible for Africa has left, and you don't have any people on the ground to execute the events. How would you proceed? The two team members that you have in Latin America cannot "stand" each other, which often leads to conflicts, arguments and significantly decreased productivity. What would you do? One of your most key events is three weeks away, and your largest sponsor has just pulled out, leaving you with practically no resources to organise the event. What would you do? You are trying to achieve the best possible NPS score for your events. Write a few ideas of potential action points / activities you would have your teams to implement.
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Global Start Up Coordinator

Interviewed at Seedstars

4★
Dec 18, 2018

Assume that you are creating your own team of 10 people. What kind of profiles would be relevant to you, and what key skills would you look for? What would be your primary KPIs to assess the quality of the events? How would you go about tracking the execution of the events? How would you communicate this progress to the team? Assume that your team responsible for Africa has left, and you don't have any people on the ground to execute the events. How would you proceed? The two team members that you have in Latin America cannot "stand" each other, which often leads to conflicts, arguments and significantly decreased productivity. What would you do? One of your most key events is three weeks away, and your largest sponsor has just pulled out, leaving you with practically no resources to organise the event. What would you do? You are trying to achieve the best possible NPS score for your events. Write a few ideas of potential action points / activities you would have your teams to implement.

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