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Questions were team based, behavioral, situational. What would you do if a team member does not want to listen to you? Talk about a time where you received criticism? Talk about a time where you went above and beyond? Why do you want to work for AMEX?
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Global Servicing and Customer Engagement Intern

Interviewed at American Express

4.1★
Nov 24, 2021

Questions were team based, behavioral, situational. What would you do if a team member does not want to listen to you? Talk about a time where you received criticism? Talk about a time where you went above and beyond? Why do you want to work for AMEX?

The IBM executive recruiter had reviewed my resume on LinkedIn before our call in some detail. He began by asking for clarification on previous roles and job titles - digging deep with a critical eye. He asked me to provide examples from 3 account transitions that I'd led and wanted to know size/scale/scope/timeline of each. For example, who was the client/what industry, how large was the deal ($M), what did it entail, how long was the transition timeline, what was your role exactly (reporting structure, level of authority...), how large was the team, how was the transition team structured, how was your performance measured, what hardware/software/network/resources/etc was being transitioned (counts, geographies...), how was the success of the program measured, what governance mechanisms were in place, level of client interaction and at what level... He wanted to know everything and was adept at spotting any weak areas and asking a lot of follow on questions. He was incredibly thorough and clearly a tough gate-keeper in the recruiting process. It was the toughest interview I've had in 20 years in this industry - but entirely professional. He was good.
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Transition Executive, IBM Global Services

Interviewed at IBM

3.9★
Feb 4, 2015

The IBM executive recruiter had reviewed my resume on LinkedIn before our call in some detail. He began by asking for clarification on previous roles and job titles - digging deep with a critical eye. He asked me to provide examples from 3 account transitions that I'd led and wanted to know size/scale/scope/timeline of each. For example, who was the client/what industry, how large was the deal ($M), what did it entail, how long was the transition timeline, what was your role exactly (reporting structure, level of authority...), how large was the team, how was the transition team structured, how was your performance measured, what hardware/software/network/resources/etc was being transitioned (counts, geographies...), how was the success of the program measured, what governance mechanisms were in place, level of client interaction and at what level... He wanted to know everything and was adept at spotting any weak areas and asking a lot of follow on questions. He was incredibly thorough and clearly a tough gate-keeper in the recruiting process. It was the toughest interview I've had in 20 years in this industry - but entirely professional. He was good.

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