Guest Services Manager Interview Questions

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If a customer comes up to you angry with how their food turned out and how they wanted you to fix it, the manager tells you to do something, and a team member yells at you to do something else all at the same time, in what order would you accomplish everything and why?
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Guest Service Team Member

Interviewed at Noodles & Company

3.4
Jul 1, 2012

If a customer comes up to you angry with how their food turned out and how they wanted you to fix it, the manager tells you to do something, and a team member yells at you to do something else all at the same time, in what order would you accomplish everything and why?

Why do you want this job? (I think both my first interviewer and second felt I was over qualified in some areas and/or unusually qualified because of my professional background). When I met with the first in command he interviewed me in a group office where three other people were within 8 feet of me. That was difficult. Luckily, the woman I had interviewed with first was there too. She was very encouraging and clearly wanted me hired. Unfortunately, I think the first in command was looking for someone who fit the "mold" of what he was looking for and I was not it. I very much wanted the job, could have knocked it out of the ballpark had I been given an opportunity, and really liked the people I met while interviewing. Perhaps another time...
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Director of Culinary and Premier Guest Development

Interviewed at Delaware North

3.5
May 27, 2014

Why do you want this job? (I think both my first interviewer and second felt I was over qualified in some areas and/or unusually qualified because of my professional background). When I met with the first in command he interviewed me in a group office where three other people were within 8 feet of me. That was difficult. Luckily, the woman I had interviewed with first was there too. She was very encouraging and clearly wanted me hired. Unfortunately, I think the first in command was looking for someone who fit the "mold" of what he was looking for and I was not it. I very much wanted the job, could have knocked it out of the ballpark had I been given an opportunity, and really liked the people I met while interviewing. Perhaps another time...

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