Since they really want you to push the Stubs card they will ask you what you know about it and will have you pretend to sell them one. Do your homework and know what it is before you arrive.
Guest Services Officer Interview Questions
83 guest services officer interview questions shared by candidates
What are your strengths and weaknesses?
A guest is visibly upset about an issue with their ticket and is becoming increasingly agitated and aggressive. How would you diffuse the situation?
Behavioral questions and questions regarding my job history, education and personal style.
They asked about real life experience of customer complaint handling
Guests come tonight to complain about their bad experience at the restaurant, first, the guest has to sit at the same table with another guest, and the guest at the same table as them is wearing only a bikini with no clothes on, they have to find another table, then Ordered drinks, they gave them wrong, guest said the coffee she ordered never came, when they had cold food, the lead guest said she made eye contact with him, the person only approached the table next to them never agreed with them The table, the guest was very disappointed with the dining experience, the guest wanted to fix it, they didn't want to screw up the rest of the cruise
Why this job? What are your previous experiences? How can you deliver excellence at your job?
Describe a time you felt proud of yourself for the way you dealt with a customer?
Background, why do you want the job.
Previous experience and how it can relate to the job
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