How would you deal with an angry guest?
Guest Services Representative Interview Questions
6,340 guest services representative interview questions shared by candidates
How would you greet a regular morning customer (say his name is Jim) who stops in before work and orders the same thing every day?
What my work history is like...
They ask you for your and flexibility
They asked me standard questions and an English test was needed. During the 'problem solving interview' we were asked questions about what my actions would be if a guest called and informed us the hotel was not there, or was full.
How did you prepare for this interview.
Favourite dessert
Many questions but the most outstanding one was how would you approach certain scenarios such as a difficult Guest or a long line with one difficult guest.
They asked me if I would mind working night shift on the cruise?
they ask, if how will you react for angry guest for a double check-in situation
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