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Help Desk Agent Interview Questions

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52 help desk agent interview questions shared by candidates

Who on the entire earth asks salary expectation the first question!! And she said - without wasting your time your salary expectation in the given application is such and such - I replied yes - Her respond - Unfortunately we currently offering way less than that amount!! You actually wasted my time answering this assignment questions, if you checked my details in the application, why you offer me an interview!!! If the given details are not suitable for you why did you waste my time on useless assignments!! I was so confused by the first question, I wasn't expecting such a question, instead of speaking about Skills, job roles, she spoke about Salary as the first question!
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IT Help Desk Agent

Interviewed at Achieve Test Prep

4.4★
Nov 12, 2020

Who on the entire earth asks salary expectation the first question!! And she said - without wasting your time your salary expectation in the given application is such and such - I replied yes - Her respond - Unfortunately we currently offering way less than that amount!! You actually wasted my time answering this assignment questions, if you checked my details in the application, why you offer me an interview!!! If the given details are not suitable for you why did you waste my time on useless assignments!! I was so confused by the first question, I wasn't expecting such a question, instead of speaking about Skills, job roles, she spoke about Salary as the first question!

Describe a time at work you feel ashamed / rude people / difficult people / need to lead others / you don’t agree with your supervisor and how you deal with the situation What is world class customer service for you? How do you feel accomplished after a day of work? A user complain the printer is not working, what steps will you take? How do you handle a call and what steps would you take to tackle the problem? What is your ideal workplace?
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IT Help Desk Agent I

Interviewed at Denver Health and Hospital Authority

3.5★
Aug 9, 2023

Describe a time at work you feel ashamed / rude people / difficult people / need to lead others / you don’t agree with your supervisor and how you deal with the situation What is world class customer service for you? How do you feel accomplished after a day of work? A user complain the printer is not working, what steps will you take? How do you handle a call and what steps would you take to tackle the problem? What is your ideal workplace?

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Glassdoor has 52 interview questions and reports from Help desk agent interviews. Prepare for your interview. Get hired. Love your job.