Have you ever used the remedy system?
Help Desk Analyst Interview Questions
3,951 help desk analyst interview questions shared by candidates
He asked me about my experience. I told him I have been a Field Service I.T. professional for 35 years. He explained what the job entailed, at which point we both agreed that this interview was set up by a recruiter that didn't understand the I.T. industry that well.
What is one strength and one weakness you have?
How well do I work with others?
If an end user can't access the internet what do you do?
How do you keep up to date with new technology?
What does a BSOD mean and how would you proceed to fix it?
What do you know about active directory
What mistakes have you made and how did you fix them?
I was not asked any difficult questions. I was only asked about what was on my resume.
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