If I had a disgruntled customer, what would I do to calm the customer down. The questions were used to determine if you will be able to handle yourself on the phone. When working with people each situation is different and must be handled that way.
Help Desk Associate Interview Questions
3,950 help desk associate interview questions shared by candidates
They asked me what is DHCP server
It was difficult because there was absolutely no reference on how the server infrastructure was set up. Do I ssh in? can I run a network scan? Is there an IP address range or a VLan setup? can I google it? were some questions i asked. I can tell that the guy interviewing me was not willing to provide the tools necessary to complete this task. I'd rather had used my own linux computer than the crappy windows pc he handed me.
Describe what a database is to a 3 year old child, in 10 words or less.
Where do you see yourself in 5 years' time?
Tell me about your self? WHat can you contribute to the company? What task or contribution you have done to your previous account?
Where you will see yourself in 5 years from now ?
How well do you manage difficult clients?
What is your excel knowledge level
Any experience supporting a large user base
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