I can't think of any that I was asked that was either difficult of unexpected.
Help Desk Associate Interview Questions
3,950 help desk associate interview questions shared by candidates
Describe a time when you had to deal with an angry customer?
"If a client couldn't load a website. The error message being: Page Not Found. What would you do?"
What do you know about us?
Describe a time when you failed in your duties, and what was the outcome?
Do you know the layers of OSI?
What experience have you had with customer service/working with customers?
What troubleshooting steps would you take for a printer that is offline.
Why did you quit your last job?
Tell me about your self
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