Wasn't unexpected but part of computer based job interviews were riddles and there were some really good/hard ones asked and I liked them a lot
Help Desk Associate Interview Questions
3,950 help desk associate interview questions shared by candidates
What do you consider good customer service?
Name a time you got frustrated and learned from it.
Terms of VPN and actually getting to the user's computer
Insight Global asked me about my background to see if I met the qualifications for the position. The client asked me about my work history. The client asked me to describe a time when I had to handle a difficult customer.
tell about your last project ? , Tell me about a time you had a difficult client? what is the ticketing systems you have been used before?
Can you explain what a vpn is?
Tell a bit more of your experience so far.
Why do you want to work here?
There weren't any terribly difficult questions. Some management style questions. Questions about call center experience.
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