How would you troubleshoot someone's computer if they said they had no internet connection?
Help Desk Associate Interview Questions
3,950 help desk associate interview questions shared by candidates
What technologies have you worked with?
I received a couple technical questions that were similar to; if someone has a network connectivity issue no access to the internet but access to the LAN, what would you look for first and how would you troubleshoot it? I also had some questions just asking me how much do you know about active directory services in Windows Server 2012, etc.
What is DHCP and what is it used for?
What is DNS used for?
How would you explain someone how to tie their shoe laces?
Explain three types of back up strategies, detailing the industrial pros and cons
Why am I leaving my present position? This question is always difficult. You don't want to defame the current or prior employer, but you need to provide a response that truthful but not off-putting to the prospective employer.
How would you describe making a peanut butter and jelly sandwich?
Manager asked a lot of vague or open ended questions, to see how you troubleshoot certain situations.
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