Are you able to commute and perform the work in person and not remotely during the pandemic?
Help Desk Associate Interview Questions
3,950 help desk associate interview questions shared by candidates
The standard interview questions about my skills, what kind of job I'd like to do in the future, what's my passion/interest. On a couple of questions, I asked for elaboration, and he gave me basic scenario situation. Inquired a little about my personality and if I worked better in a group vs individually.
Tell me about a time where you had to learn quickly to help the customer when there was no one around your team to resolve the ticket.
Describe a time at work you feel ashamed / rude people / difficult people / need to lead others / you don’t agree with your supervisor and how you deal with the situation What is world class customer service for you? How do you feel accomplished after a day of work? A user complain the printer is not working, what steps will you take? How do you handle a call and what steps would you take to tackle the problem? What is your ideal workplace?
Discuss your prior experience when following up on a client/customer request (in any profession) came to be too overwhelming. How did you respond?
I can't remember what questions I was asked. The only question I can remember is the interviewer asking me to tell him a little bit about what I have done.
What would your boss tell me about you?
Tell me about a time when you were stressed and how did you handle it?
How many years of Help Desk Experience to you have?
nothing unexpected at any time
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