Help Desk Associate Interview Questions

3,950 help desk associate interview questions shared by candidates

You are looking at the help desk joint email inbox and you see five trouble tickets that are new and one is for a printer issue, one is secondary monitor issue and three are referencing Oracle database issues. Which one do you take care of first?
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Tier II Help Desk

Interviewed at Lendlease

3.9
Jun 19, 2014

You are looking at the help desk joint email inbox and you see five trouble tickets that are new and one is for a printer issue, one is secondary monitor issue and three are referencing Oracle database issues. Which one do you take care of first?

Q.1 ) most difficult troubleshooting you would have to do, how to check a customer's ticket about website being down and inaccessible. What is your favourite programming language, what is your knowledge on sql server Database etc?
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IT Help Desk Analyst

Interviewed at Queen Mary, University of London

4.1
Sep 13, 2019

Q.1 ) most difficult troubleshooting you would have to do, how to check a customer's ticket about website being down and inaccessible. What is your favourite programming language, what is your knowledge on sql server Database etc?

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