Help Desk Associate Interview Questions

3,950 help desk associate interview questions shared by candidates

They asked me technical questions in regards to how I would troubleshoot connection issues. We discussed my past work history and systems used. I am thankful the manager clarified the contract terms - I think it would have been worth the wait, however the lower inital rate ($14/hr) was not sustainable to me.
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Technology Services (Help Desk)

Interviewed at Fidelity Investments

4.1
Sep 28, 2018

They asked me technical questions in regards to how I would troubleshoot connection issues. We discussed my past work history and systems used. I am thankful the manager clarified the contract terms - I think it would have been worth the wait, however the lower inital rate ($14/hr) was not sustainable to me.

Typical interview questions. A few technical questions > How do you deal with a difficult customer > What is Active Directory > What is a VPN > How would you guide a customer to find their system's IP address
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Help Desk Technician

Interviewed at Stefanini

3.8
Dec 21, 2022

Typical interview questions. A few technical questions > How do you deal with a difficult customer > What is Active Directory > What is a VPN > How would you guide a customer to find their system's IP address

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