How would you deal with multiple IT tickets coming in at the same time? How would you go about handling the situation?
Help Desk Engineer Interview Questions
3,950 help desk engineer interview questions shared by candidates
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Mostly situational and behavorial questions. Be prepared to give an example of how you handle stress, working with teams, technical questions, and others.
They asked me about my background.
How to document a ticket
How to handle people's resignation
Explain a time where you received bad customer service as a customer, What would you have done differently if you were the owner/boss. Explain a difficult situation, a time where you made a mistake, how did you fix the situation. What did you do afterwards to make sure that this mistake wouldn't happen again. What is DNS? How would you troubleshoot DNS on a in house computer? Where is the account information stored on Active Directory and how would you get to it? He also asked about a few shortcut keys on MAC computers.
If I'm a customer and I come in with my computer complaining that I can't 'login', how would you respond?
Application under review?
How would you trouble shoot a vpn not connecting to a device? A candidate is locked out of their account how would you troubleshoot? A remote keyboard and remote mouse is not working how would you troubleshoot? There is a client with a heavy accent. How would you troubleshoot their problem? How does a vpn work?
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