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Help Desk Engineer Interview Questions
3,950 help desk engineer interview questions shared by candidates
1. What would you do if someone called and stated that an Adobe File was not opening up? How would you troubleshoot? 2. What are the steps in your troubleshooting process? 3. What would you suggest to a client that had issues with internet connectivity? 4. Explain how you organize difficult or strenuous tasks.
What other port besides 25 does SMTP use?
Outside of normal technical questions, i was asked many questions around culture and how to deal with different personalities. It was very evident that culture and team collaboration was VERY important.
The help desk director got very specific about what types of computer software programs I've used and how often I've used them. Some I didn't think were even pertinent to the position I would most likely be awarded.
Would you be willing to work within this position for at least 2 years?
Can you tell me about experience with restaurant POS systems?
General questions regarding knowledge of computers, customer service.
Are you familiar with the OSI Model? How many layers are there? What are those layers?
There wasn't a particularly difficult or unexpected question.
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