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Help Desk Engineer Interview Questions

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3,950 help desk engineer interview questions shared by candidates

Basic aptitude and competency questions i.e Describe how to set up a Domain,. Recall a time you had to deal with a disgruntled end user, How did you resolve the issue. Suppose you are working on an issue you that just cant resolve what do you do next to escalate the issue?
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IT Help Desk

Interviewed at The TJX Companies, Inc.

3.6★
Apr 30, 2015

Basic aptitude and competency questions i.e Describe how to set up a Domain,. Recall a time you had to deal with a disgruntled end user, How did you resolve the issue. Suppose you are working on an issue you that just cant resolve what do you do next to escalate the issue?

If I would be willing to supervise the employees even though I would be a new hire. She needed someone to handle schedule/vacation requests and to do evaluations. I had experience in a prior position handling those requests.
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Product Support Help Desk

Interviewed at AIG

3.6★
Apr 29, 2014

If I would be willing to supervise the employees even though I would be a new hire. She needed someone to handle schedule/vacation requests and to do evaluations. I had experience in a prior position handling those requests.

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