Have you ever used an image to install O/S and if so could you provide me with the name of the software you used?
Help Desk Interview Questions
3,950 help desk interview questions shared by candidates
Which one of these is not an operating system? (goes on to list the major ones and then lists MS Word) What is the shortcut for paste? (mind you, the answers he gave were in the ALT+V, not CTRL, so he was giving wrong choices, and i corrected him on it) These were real questions.
The hiring manager was interested in my use of "coarse" language.
Why did you apply for this job?
There was one question that was asked of my the employer I believed was important in their hiring process. The question was, "How would you handle an angry client?".
Why you want to work here
How had I handled an irate customer in my previous experience?
Tell me about yourself
If you were asked to teach an employee how to tie their shoes over the phone, without the ability to physically show the steps, how would you best guide the caller to the desired end result?
Tell me about your past IT positions
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