How much experience do you have with Active Directory and how often did you use it?
Help Desk It Interview Questions
894 help desk it interview questions shared by candidates
If a user cannot Print, what process do you go through to troubleshoot the issue over the phone?
He asked me if i knew SCCM, one of the main systems they use for asset management and OSD.
they asked me about my courses?
how will you manager a frustrated customer who is unable to solve their technical issue by themselves?
Can you assemble a computer
How would you handle a user who thinks you are wrong.
Describe a time you were faced with a tough problem and how you handled it.
What got you interested in the IT field?
Tell me about yourself and why you want this job?
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