Explain how you handled a difficult situation with a customer
Help Desk It Interview Questions
894 help desk it interview questions shared by candidates
My reasons for choosing that position
Sample computer problem scenarios that you had to solve on the fly.
What is DNS?, What is DHCP?, What would you do if a user reports a problem with a printer?, What would you do if someone says they cant send an email from outlook?
How do you deal with difficult decisions
What is your knowledge in the field of IT networking?
Why did you apply for this position and what was most appealing to you?
4 hours of interviews so it is difficult to pick out one or several questions. Much of the process was conversational rather than strict question and answer.
What do you know about freight logistics, can I identify the capitals of states
Tell me about a time when you had to work with an angry customer
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