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Help Desk Lead Interview Questions
2,370 help desk lead interview questions shared by candidates
General questions about customer service. But whatever you answer they won't like it.
Typical interview questions. A few technical questions > How do you deal with a difficult customer > What is Active Directory > What is a VPN > How would you guide a customer to find their system's IP address
Why us? Where do you see yourself in 5 years?
How do you handle difficult situations?
None. Very basic interview.
If I'm truly dedicated to the job.
What are some of the ways I would troubleshoot when the internet goes down.
The call queue is very fast paced and can be stressful at times, how do you handle stress?
Many questions based on communication and how one would communicate in different scenarios.
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