hey asked me was I familiar with Active Directory, Microsoft Exchange server , SQL,TCP/IP, LAN,WAN.
Help Desk Lead Interview Questions
1,577 help desk lead interview questions shared by candidates
What operating systems are you familiar with?
Why are you looking to switch careers?
Do you have document learned processes to assist both the end user and IT staff
If you don't know the answer to a question what is your approach?
Basic aptitude and competency questions i.e Describe how to set up a Domain,. Recall a time you had to deal with a disgruntled end user, How did you resolve the issue. Suppose you are working on an issue you that just cant resolve what do you do next to escalate the issue?
What would you do to fix the problem if you couldn't access the internet from you computer at home?
What kind of skills and experience do you have?
How comfortable are you with VLAN?
If I would be willing to supervise the employees even though I would be a new hire. She needed someone to handle schedule/vacation requests and to do evaluations. I had experience in a prior position handling those requests.
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