Help Desk Specialist Ii Interview Questions

58 help desk specialist ii interview questions shared by candidates

You are looking at the help desk joint email inbox and you see five trouble tickets that are new and one is for a printer issue, one is secondary monitor issue and three are referencing Oracle database issues. Which one do you take care of first?
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Tier II Help Desk

Interviewed at Lendlease

3.9
Jun 19, 2014

You are looking at the help desk joint email inbox and you see five trouble tickets that are new and one is for a printer issue, one is secondary monitor issue and three are referencing Oracle database issues. Which one do you take care of first?

What is Active Directory? Why are you changing your Job? What steps do you take to trouble shoot? How do you help a customer having issues with accessing an application? How do you deal with a high rate customer?
Apr 14, 2021

What is Active Directory? Why are you changing your Job? What steps do you take to trouble shoot? How do you help a customer having issues with accessing an application? How do you deal with a high rate customer?

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