Why did you quit your last job?
Help Desk Team Lead Interview Questions
11 help desk team lead interview questions shared by candidates
Tell me about yourself.
What would you do to keep a agents attention who seemed to be drifting from the norm
NO questions were asked
Ability to Manage IT support specialists.
What metrics did you use in your time as lead?
You have 3 groups of people: Self-starters, people that need to be taught and people that are not motivated. Which groups would you hire?
Tell me about yourself
They asked me if I ever created SOP or Instructional Guides. However, the questions were so easy that it was apparent they were looking for anyone to throw into their open positions.
Are you familar with Active Directory? Are you familiar with Connectwise? Have you worked with stakeholders? Are you familiar with the ITIL?
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