Personality Question and some technical questions
Helpdesk Manager Interview Questions
1,766 helpdesk manager interview questions shared by candidates
"Describe yourself in three words."
how am I?
If an employee came to you and demanded their issue be resolved NOW (obviously frustrated), how would you calm the employee and help to resolve their issue realistically? (This issue is something that cannot be resolved in a short period of time)
i was asked about my knowledge of servers, software
What do you do when there is no one around to assist you and a user calls with a problem you cannot solve alone?
What are PST files.
In the technical interview, one of the scenarios I was put in a situation to help an employee who was an offsite employee. I was asked to fix his network, display, email and drive mapping issues.
What do you think are the 3 most important attributes when on a support call?
Introduction yourself and Accomplishment in the universe.
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