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Helpdesk Support Analyst Interview Questions

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A disgruntled professor can't get his projector working in class. What are your troubleshooting steps? Keep in mind you are the only one in the office and can't ask for help andyou can't leave the office to help him. All of it has to be done through phone. What do you do? Hurry because the professor has class in 5 minutes and is yelling at you.
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Helpdesk Technician I

Interviewed at Soka University

4.6★
Nov 10, 2018

A disgruntled professor can't get his projector working in class. What are your troubleshooting steps? Keep in mind you are the only one in the office and can't ask for help andyou can't leave the office to help him. All of it has to be done through phone. What do you do? Hurry because the professor has class in 5 minutes and is yelling at you.

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