Helpdesk Support Technician Interview Questions

491 helpdesk support technician interview questions shared by candidates

They have a little miniature skills troubleshooting test where they'll show you a diagram of a network and ask: Host A reports that they cannot connect to server Z, how would you trouble shoot? How would you troubleshoot for intermittent connectivity? The diagram looks like it was taken straight out of some Cisco networking curriculum.
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NOC Technician/Helpdesk Support

Interviewed at iNOC

3.4
Jul 26, 2014

They have a little miniature skills troubleshooting test where they'll show you a diagram of a network and ask: Host A reports that they cannot connect to server Z, how would you trouble shoot? How would you troubleshoot for intermittent connectivity? The diagram looks like it was taken straight out of some Cisco networking curriculum.

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