A grandma calls claiming she lost all her pictures and is crying. How do you troubleshoot this situation?
Homes Interview Questions
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How much on phone customer support experience you have.
Why are you interested in working for Apple?
What would you miss most if you wasn't successful
Role Playing. My daughter doesn't know how to swim and she fell in the pool. I jumped in to save her with my phone. I need help my phone doesn't turn on.
What was a instance where you were given praise by your boss/supervisor?
A role play scenario: I just got back from my honeymoon and my iPhone is not working.
Explain iCloud to someone who has never heard of it.
Here at Apple we have teams. If you find yourself working with your team on a project, and you realize right away you will have a problem with one of your co-workers be it personal or professional, how do you handle this situation?
I was asked to list 5 items to resolve printer issues and 5 items to resolve email issues. Then there was an actual role play. I read that someone said they do not want correct answers in the role play that is not true, they do. Also looking for empathy and connection with customers. Tell me a time you went above and beyond for a customer.
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