What experience do you have that would help you in *insert situation here*
Homes Interview Questions
7,022 homes interview questions shared by candidates
All of the questions asked were pretty straight forward.
Explain what RAM is to a five year old. How would you troubleshoot your mother's email? Give an example of a time you had to solve a problem and provide the steps to the solution (did not have to be a technological problem) Explain what customer service means to you. Give a time when you provided excellent customer service.
Tell me about a time where you were working with a Teammate and he/she lost it. How did you work things out?
After the interviews I realized I answered a question on sync with email wrong.
The chat roleplay was not something I was expecting (and I should have). I got a little flustered at first but then my instincts kind of kicked in and I just responded like I would to a customer. He stopped me after I did the introduction and began to ask probing questions to say he was sending me an email to schedule another interview. If you get the same thing just be sure to greet the customer politely and provide empathy/ownership of the problem first and then start working on the problem.
There are two interviews. One is about your technical knowledge, the other is about your life experience, and how it would apply to working at Apple. Don't be put off by the second interview, and don't treat it as a "formality". This interview will weigh as much as the technical one. They hire "people persons" in other words, customer friendly, enthusiastic folks who want to help people. Do not come across as a rigid corporate type, Apple is not a place for rigid corporate types.
Not many difficult questions just really straight forward
Because it was the intial interview, the question were all quite easy. The most unexpected question was "What is a CPU?". I found it to be unexpected because I couldn't imagine anyone applying for a technical support position who didn't already know what a CPU was.
What kind of email would you recommend to someone who wants to sync their account across devices?
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