Basic strongly agree, strongly disagree. Also how you would handle certain customer service scenarios (i.e couple very excited about in flight snacks but fall asleep when snacks are being served - wake them up, ignore, or place napkin and keep an eye out for when they are awake)
Why JetBlue?
Describe a time when you had to deal with a sudden policy change and how did you handle it?
Tell us about a time you went above and beyond for a customer.
We had to plan a 3 day layover in Mexico including food, entertainment and sites to see. Watching us work as a team.
Do you understand the job description, location, and salary as they have been explained to you, and are they acceptable?
Tell me about yourself Why Virgin What does wow mean to you Why should we hire you
Tell me about your customer service experience
are you willing to relocate?
Why should we hire you
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