What is Event Management? What is CI ? What is CMDB (Configuration Management Database? What are the two types of Problem Managements ? What is the difference between Major and Critical incidents ? What are your BAU (Business as usual) activities everyday ? How do you troubleshoot an incident, when it occurs ? What information is required by the incident manager ?
Life Cycle of an Incident
How would you handle a customer that was upset that an incident occurred?
How do you handle difficult people?
What is DNS? What does it do?
"Yes."
What are you aspirations? If you get 3 escalations, what would you prioritize? (3 escalations being: suicide content, LGBT or/and Government pressure) Besides your professional commitment, tell one story where you helped someone?
One of them is got to do with practical technical security questions
SLA's, KPI and excel knowledge
Plans for professional development
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