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787 incident interview questions shared by candidates

what is an incident? what is incident management? what is the role of an incident coordinator? what are the KPIs and CSFs of incident management? how is incident management related to other processes of service management? what is problem? what is change?
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Service Management/Incident Management

Interviewed at Accenture

3.7★
Jul 10, 2012

what is an incident? what is incident management? what is the role of an incident coordinator? what are the KPIs and CSFs of incident management? how is incident management related to other processes of service management? what is problem? what is change?

There were no question asked of me, as the interviewer did not call as scheduled. However, I had prepared close to 20 questions about the job and the environment (with Northwestern Mutual being the client, I or anyone would want to know at a high-level their business practices, underlying software release methodology such as Agile or Waterfall, their software/IT platforms, office, etc.)
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Incident Manager

Interviewed at Wipro

3.6★
May 13, 2019

There were no question asked of me, as the interviewer did not call as scheduled. However, I had prepared close to 20 questions about the job and the environment (with Northwestern Mutual being the client, I or anyone would want to know at a high-level their business practices, underlying software release methodology such as Agile or Waterfall, their software/IT platforms, office, etc.)

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