Scenario based P1 handling method, on a real time scene.
Incident Interview Questions
787 incident interview questions shared by candidates
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What is SR and about ITIL process
What would you do to improve the process in the project
If an issue occurred where a user was unable to access their account, what would you do to start issue resolution?
Detailed Incident management process and stakeholders engagement to get things resolved. People and process management and improvement strategies.
Talk about past experiences and how you would run a incident step by step.
They asked for about priority incidents and the basic ITIL severity scale, they were right to do so, it's a must for this type of job. I understand a P1 severity and production outages, and more importantly how to seek resolution, PIR and RCA so that it may never occur again. CI (configuration items) also offer a knowledge base of sorts in itself, I have plans on utilizing that .
How I deal with high pressure situations
How would you have made changes to your environment in the wake of solarwinds.
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