Information Operations Interview Questions

832 information operations interview questions shared by candidates

You receive a DM in Slack from Chris, an Account Executive on the Sales team. Chris’ message to you says “Hey, I’m sorry to ask again, but I had to get another new phone which means I’m locked out of my authenticator app and can’t generate codes. Can you reset this?” This is the 4th time in less than a month that you have had to reset Chris’ MFA device in the HRIS so he could get logged in, on top of other issues you triage for Chis each month. Some examples of other issues you’ve helped him with: Last month he reached out to you about a reimbursement that was missing from his check. You reminded him that is something payroll handles, and connected him to that team. He couldn’t get into his Slack account recently, and after sending him instructions on resetting passwords and other options to try, you hopped on a call with him and had him screen share, where you flagged he had misspelled his own email. In addition to these, you also saw a message on the team channel where a People Partner raised a performance issue with Chris related to effort in his work, and deflecting responsibility to others on the team. How do you address the reoccurring issues with Chris? Walk us through what steps you would take to attempt to reduce the number of times Chris contacts you. Please also draft a piece of feedback you’d deliver to Chris for both him and his manager’s visibility.
avatar

IT Operations

Interviewed at Clipboard

3.8
Oct 28, 2024

You receive a DM in Slack from Chris, an Account Executive on the Sales team. Chris’ message to you says “Hey, I’m sorry to ask again, but I had to get another new phone which means I’m locked out of my authenticator app and can’t generate codes. Can you reset this?” This is the 4th time in less than a month that you have had to reset Chris’ MFA device in the HRIS so he could get logged in, on top of other issues you triage for Chis each month. Some examples of other issues you’ve helped him with: Last month he reached out to you about a reimbursement that was missing from his check. You reminded him that is something payroll handles, and connected him to that team. He couldn’t get into his Slack account recently, and after sending him instructions on resetting passwords and other options to try, you hopped on a call with him and had him screen share, where you flagged he had misspelled his own email. In addition to these, you also saw a message on the team channel where a People Partner raised a performance issue with Chris related to effort in his work, and deflecting responsibility to others on the team. How do you address the reoccurring issues with Chris? Walk us through what steps you would take to attempt to reduce the number of times Chris contacts you. Please also draft a piece of feedback you’d deliver to Chris for both him and his manager’s visibility.

The Chief of Staff tags you on the company’s general Slack channel, flagging that they received an odd-looking file shared via email from the Head of Sales. When they opened the link, it took them to a suspicious URL asking for personal information, which they quickly closed. Soon after, other employees started replying to the thread saying they received a similar file and opened it, assuming it was something important from a senior leader. Around the same time, you receive an email notice from the Google admin console notifying you that the email of the Head of Sales has been suspended for spamming, and the Head of Sales messages you in Slack saying he was kicked out of his account right before an important call and needs to regain access ASAP. What actions do you take to resolve this situation for everyone involved, and in what order of priority? Please walk us through how you would respond and direct each person involved here, what (if any) additional steps you might take after the situation is resolved, and how long each thing would take.
avatar

IT Operations

Interviewed at Clipboard

3.8
Oct 28, 2024

The Chief of Staff tags you on the company’s general Slack channel, flagging that they received an odd-looking file shared via email from the Head of Sales. When they opened the link, it took them to a suspicious URL asking for personal information, which they quickly closed. Soon after, other employees started replying to the thread saying they received a similar file and opened it, assuming it was something important from a senior leader. Around the same time, you receive an email notice from the Google admin console notifying you that the email of the Head of Sales has been suspended for spamming, and the Head of Sales messages you in Slack saying he was kicked out of his account right before an important call and needs to regain access ASAP. What actions do you take to resolve this situation for everyone involved, and in what order of priority? Please walk us through how you would respond and direct each person involved here, what (if any) additional steps you might take after the situation is resolved, and how long each thing would take.

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