How would you respond to a coworker who is calling late at night and they are having IT trouble? They are very upset because something isn't working they are crying because maybe they just lost a client or its a very hard night. How would you respond to them?
What is re-imaging? How to fix an audio visual?
If an important client of any role or position calls in and reaches your phone line in your given position, and previous co-workers have tried to assist but were unable to, how would you go about taking the tricky situation and resolving the issue with this troubled customer?
Experience Intetgration in to company
Do you have experience with wireless networks.
If someone has an issue that you have never seen before and you are the only one available at the time, what do you do?
Asked about customer service experience.
What personalities do you work best with?
Describe your process for troubleshooting a network issue.
questions on how you would deal with the internet going down, and priortising issues. In this scenario they give you 3 difficult issues that could arise and which one to choose first and why. Its also important to state that you would communicate with the users at every step of the way, even if you hav
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