• Analyzed past tickets for pattern recognition to identify and eliminate systematic issues and duplicate work. Increased customer satisfaction by implementing hard fixes on repeat issues. Reduced MTTR (Mean Time to Repair) and improved tickets’ NCT (Next Check Time). • Resolved ticket inconsistencies for an accurate accounting of network outages and a correct?determination of SLA accountability, avoiding millions in potential penalties?
What is DHCP and what is it's purpose?
1. Who is ____? 2. How would you utilize scissors as a pizza delivery guy? 3. How many tennis balls fit in a limousine? 4. How would you rate your problem solving skills? 5. Why did you decide to leave your previous job? 6. Describe Customer Service to me in your own words. 7. Where do you want to go in the IT industry? 8. What do you know about what Wheelhouse IT does? 9. How do you feel about being the face of Wheelhouse IT? 10. What area is most of your IT knowledge in? 11. How do you measure success daily? 12. What are you looking to achieve in life
How do you open and close a html query.
how many years do you work as an IT manager
How would you prioritize this situation. One issue comes up then another and another, how would you deal with each one and which would take priority
Situational questions about troubleshooting tech problems
What is your previous job responsibilities
How how would you fix a computer whose wifi is not connecting?
How was your experience working at a similar job position in the past?
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