They asked many questions about how I would proceed when presented with basic IT support problems or customer service issues. They did not elaborate on whether my answers were sufficient or not.
Information Technology Help Desk Interview Questions
894 information technology help desk interview questions shared by candidates
What is your experience in your field
How would you troubleshoot a user whose PC doesn’t turn on? (this was the only technical question.
How would your previous colleague would describe you?
Tell Us about your Self?
Tell us about time where you had to overcome a struggle.
Tell us about a time you failed
Tell me something about yourself.
what is DNS and what does it do
What makes you so interested in IT?
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