Information Technology Support Interview Questions

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If a customer were to call and explain their printer wasn't working, what's the first step you would ask them to diagnose? If that fails, what would be next step? And if that fails, what would be the next step? Ect. ect.
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Student IT Support

Interviewed at Marist College

4.2
Sep 28, 2014

If a customer were to call and explain their printer wasn't working, what's the first step you would ask them to diagnose? If that fails, what would be next step? And if that fails, what would be the next step? Ect. ect.

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