General IT knowledge questions, how would I handle escalations etc.
Information Technology Support Interview Questions
6,821 information technology support interview questions shared by candidates
What aspects of this role would you prioritize?
When are you available for a call?
Scenario #1: Since the beginning of the day, at least three tickets have been submitted regarding VPN connectivity issues. (In this environment Information Security manages the VPN configuration and infrastructure. IT manages client-side patching.) Scenario #2: InfoSec has informed IT that there is a popular chrome extension being exploited in the wild. They believe some of our executive users currently rely on it. Scenario #3: We expect to onboard 25 users next Monday. Five are remote, two are in Chicago and the rest will be in person at our Texas site. IT is expected to train all of them. What steps can be taken to ensure that these users are set up for success on their first day? Scenario #4: Weekly support ticket submissions have grown by 45% from last month and they are beginning to impact project deadlines. The number of tickets that have not been assigned is steadily increasing. Unexpected: While checking the support ticket queue, the executive assistant to our CEO suddenly messages you directly and tells you they urgently need assistance. How do you proceed?
Technische vragen werden gesteld, hoe ik er mee zou omgaan
Q: Please detail our experience with tools like SCCM.
What were the last experiences of work? Do you speak english? What is the level of your English? Can I do a question in English?
What do you do in day to day activites?
Why are you looking for a job change
¿Por qué quieres dejar tu trabajo actual? / ¿Qué te motiva a buscar un nuevo desafío? ¿Qué sabes de nuestra empresa y por qué quieres trabajar aquí específicamente? ¿Dónde te ves en 5 años? ¿Cuáles son tus expectativas salariales?
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