Skip to contentSkip to footer

Information Technology Support Interview Questions

Salaries
Interviews

6,819 information technology support interview questions shared by candidates

4 scenarios of IT support technical questions. 1. Something to do with logging errors at random time of the night. So error occurs at 12 and then at 2 and what would u suggest or do to help the customer. 2. In the log list whenever someone tries to open the details of the error the item below the clicked item is selected and opened. 3. Client is facing issues(slow loading) with http clients launching the initial launch page whereas the clients on site are working fine its just with the clients PC which uses http. (something along these lines.) 4. Customer has recently bought some new licenses for the software they use in their plant. The software on launch isnt getting the data from the PLCs (which could be like many and all over the plants) the user rather then getting the appropriate data is receiving “#COMS”. What are some of the ways you go about resolving this or what could be causing this. The scenarios mentioned above are in no way the exact and full scenarios presented in the interview. The scenarios also included diagrams for interviewees to assess and help. These are as good as my memory can recall.
avatar

IT Support Engineer II

Interviewed at Schneider Electric

4.2★
May 22, 2024

4 scenarios of IT support technical questions. 1. Something to do with logging errors at random time of the night. So error occurs at 12 and then at 2 and what would u suggest or do to help the customer. 2. In the log list whenever someone tries to open the details of the error the item below the clicked item is selected and opened. 3. Client is facing issues(slow loading) with http clients launching the initial launch page whereas the clients on site are working fine its just with the clients PC which uses http. (something along these lines.) 4. Customer has recently bought some new licenses for the software they use in their plant. The software on launch isnt getting the data from the PLCs (which could be like many and all over the plants) the user rather then getting the appropriate data is receiving “#COMS”. What are some of the ways you go about resolving this or what could be causing this. The scenarios mentioned above are in no way the exact and full scenarios presented in the interview. The scenarios also included diagrams for interviewees to assess and help. These are as good as my memory can recall.

What steps would you take to troubleshoot a user's issue with their computer not starting? Can you describe your experience with desktop operating systems like Microsoft and Mac OS X? How have you used diagnostic utilities in your previous roles? Can you give an example of a problem you solved using these tools? Suppose a user is unable to access a particular application on their system. How would you go about diagnosing and fixing the issue? Describe a situation where you had to install or upgrade software on a user's computer. What steps did you take to ensure the process was successful? Can you talk about your experience with creating file backups and configuring systems and applications? Have you ever had to escalate a problem to a more experienced technician? How did you decide it was necessary? How do you ensure a problem has been adequately resolved after applying a fix?
avatar

IT Help Desk Support

Interviewed at NSC Global

3.3★
May 17, 2023

What steps would you take to troubleshoot a user's issue with their computer not starting? Can you describe your experience with desktop operating systems like Microsoft and Mac OS X? How have you used diagnostic utilities in your previous roles? Can you give an example of a problem you solved using these tools? Suppose a user is unable to access a particular application on their system. How would you go about diagnosing and fixing the issue? Describe a situation where you had to install or upgrade software on a user's computer. What steps did you take to ensure the process was successful? Can you talk about your experience with creating file backups and configuring systems and applications? Have you ever had to escalate a problem to a more experienced technician? How did you decide it was necessary? How do you ensure a problem has been adequately resolved after applying a fix?

Viewing 5781 - 5790 interview questions

Glassdoor has 6,819 interview questions and reports from Information technology support interviews. Prepare for your interview. Get hired. Love your job.