1. Why do you want to work at Virgin Media as an Access Field Technician? What appeals to you about working for Virgin Media? What specifically interests you about the role of Access Field Technician? What do you think you’ll be doing on a day-to-day basis in the role? What aspects of the role do you think you will find most challenging? How will you deal with these?
1. Please tell me about a time when you had to take a very organised and logical approach to solve a challenging problem. (Please note the example can relate to any type of problem – it does NOT need to relate to a technical /practical problem). What was the problem? Why was an organised and logical approach needed? What did you do to identify the cause of the problem? What did you do to solve this problem? What, if any, additional support or information did you need to deal with it? What was the outcome?
What is my level of technical knowledge
tell me about one time you went above and beyond for a customer
Why should we hire you
Situation questions about dealing with customers. Nothing too technical even though I was interviewing to work in the field.
Name a time you ____
Have you ever been in a situation where you were asked to do something that you didn't know how to do? How did you handle it?
How do you feel about being available on your time off?
Give us an example of a time where you provided an exceptional customer service?
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