How comfortable am I with Excel? Also a barrage of the personality, situation-specific questions they downloaded from the internet, even though they were not all applicable...like "give a specific example of a time you resolved a conflict/got others to see your point of view/you achieved a personal goal/blah blah blah...
How I would resolve a call from an angry or agitated customer when payment of their claim had been delayed.
They will ask you questions in regards to what you like to do for entertainment answer honestly. The company likes those who work an play hard
Tell me about a time when . . . Behavioral Situation Questions
Working with customers can be challenging at times. Describe one of the most stressful times.
How do I feel about policies and procedures?
Is being on time important to you?
Describe a difficult experience with a customer you were not able to reslolve.
.tell about a time you had to speak to a co-worker about...and how did you handle the situation and what was the outcome. Questions were about 15 in total.
What I would do to attack working on past due accounts.
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