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633 investigations interview questions shared by candidates

All against Amazon's principles, each interviewer will assess against three of them and ask to give an example of a time when you took ownership without consulting a manager, a time when you were in a difficult situation, etc.. The usual BS, but they'll expect you to go into a lot of detail about it.
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Investigation Specialist

Interviewed at Amazon

3.5★
Jul 14, 2015

All against Amazon's principles, each interviewer will assess against three of them and ask to give an example of a time when you took ownership without consulting a manager, a time when you were in a difficult situation, etc.. The usual BS, but they'll expect you to go into a lot of detail about it.

Describe a difficult interaction you had with a customer. How did you deal with it? What was the outcome? How would you handle it differently? Tell me about a time when you went above and beyond for a customer. Why did you do it? How did the customer respond? What was the outcome? Give me an example of when you were able to anticipate a customer need with a solution or product they did not know they needed or wanted yet. How did you know they needed this? How did they respond? Give me an example of a time when you asked for customer feedback. How did you use that feedback to drive innovation or improvement? How did the customer respond? Tell me about a time when you evaluated the customer experience of your product or service. What did you do? What was the result? Tell me about a time when a customer came to you for something that would not actually address their need. How did you approach the situation? What was the result? Sometimes customers make unreasonable requests. Tell me about a time when you have had to push back or say no to a customer request. What did you say or do in response to that request? Tell me about a time when you had to balance the needs of the customer with the needs of the business. What did you do? What was the result? Give me an example of a change you implemented in your current team or organization to meet the needs of your customers. What has been the result? (Manager) This is just one portion of the questions they ask.
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INVESTIGATION SPECIALIST I

Interviewed at Amazon

3.5★
Apr 27, 2022

Describe a difficult interaction you had with a customer. How did you deal with it? What was the outcome? How would you handle it differently? Tell me about a time when you went above and beyond for a customer. Why did you do it? How did the customer respond? What was the outcome? Give me an example of when you were able to anticipate a customer need with a solution or product they did not know they needed or wanted yet. How did you know they needed this? How did they respond? Give me an example of a time when you asked for customer feedback. How did you use that feedback to drive innovation or improvement? How did the customer respond? Tell me about a time when you evaluated the customer experience of your product or service. What did you do? What was the result? Tell me about a time when a customer came to you for something that would not actually address their need. How did you approach the situation? What was the result? Sometimes customers make unreasonable requests. Tell me about a time when you have had to push back or say no to a customer request. What did you say or do in response to that request? Tell me about a time when you had to balance the needs of the customer with the needs of the business. What did you do? What was the result? Give me an example of a change you implemented in your current team or organization to meet the needs of your customers. What has been the result? (Manager) This is just one portion of the questions they ask.

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