It Application Support Interview Questions

6,822 it application support interview questions shared by candidates

How does OSI map to TCP/IP layer? What is BGP and CDP? Some ports and their usage. Linux command - grep difference between sudo and su in linux how to reboot a linux box? How to check the load of a linux box? What is a shadow copy? What is a host file? What is the mechanism to assign static IP address in windows? Tell about SCCM. How do you rate your skills for Linux, Windows and Networking out of 10? Tell about a situation where you went above and beyond for a customer and why did you do it?
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IT Support Engineer I

Interviewed at Amazon

3.5
Sep 8, 2020

How does OSI map to TCP/IP layer? What is BGP and CDP? Some ports and their usage. Linux command - grep difference between sudo and su in linux how to reboot a linux box? How to check the load of a linux box? What is a shadow copy? What is a host file? What is the mechanism to assign static IP address in windows? Tell about SCCM. How do you rate your skills for Linux, Windows and Networking out of 10? Tell about a situation where you went above and beyond for a customer and why did you do it?

The phone interview is quite straight forward… should last about 30 minutes simple. Here are the questions I was asked: 1. Tell me about your IT background 2. In a ticketing system, how do you prioritize tickets and projects when there's a lot of them; if they are [all] mission critical, how would you handle? 3. Tell me about a time when you had to take ownership/ accountability for work outside scope of job responsibilities 4. Do you know what PowerShell is? 5. If a group policy fails to update how would you resolve that issue? 6. Can you tell me the difference between a switch and a router? 7. What is the difference between TCP/UDP? 8. What are the layers of the OSI model (be ready to go through ALLL 7) …. And why it’s used 9. What is grep (think Linux)? 10. How to pull up system processes in Linux command line
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IT Support Engineer I

Interviewed at Amazon

3.5
Sep 21, 2020

The phone interview is quite straight forward… should last about 30 minutes simple. Here are the questions I was asked: 1. Tell me about your IT background 2. In a ticketing system, how do you prioritize tickets and projects when there's a lot of them; if they are [all] mission critical, how would you handle? 3. Tell me about a time when you had to take ownership/ accountability for work outside scope of job responsibilities 4. Do you know what PowerShell is? 5. If a group policy fails to update how would you resolve that issue? 6. Can you tell me the difference between a switch and a router? 7. What is the difference between TCP/UDP? 8. What are the layers of the OSI model (be ready to go through ALLL 7) …. And why it’s used 9. What is grep (think Linux)? 10. How to pull up system processes in Linux command line

POST Multicast Windows cannot connect to server update error How to update bios on a bitlocker enabled system Firewall types DHCP and DORA Getting Faded prints Ntds error Ntfs and fat32 Partition types How many partition can we create on windows BSOD error Permission Policy Rights Apipa Do we need a default gateway What to do if a shared folder is not accessible How to recover files after virus attack What is OST and PST How to take backup in outlook
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IT Support Associate II

Interviewed at Amazon

3.5
Jun 23, 2023

POST Multicast Windows cannot connect to server update error How to update bios on a bitlocker enabled system Firewall types DHCP and DORA Getting Faded prints Ntds error Ntfs and fat32 Partition types How many partition can we create on windows BSOD error Permission Policy Rights Apipa Do we need a default gateway What to do if a shared folder is not accessible How to recover files after virus attack What is OST and PST How to take backup in outlook

I can't quite recall the exact questions, but they were about Amazon's principles and culture and something I had done where I think I applied those principles. They also asked about a difficult situation at work and how I solved it.
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IT Support Engineer

Interviewed at Amazon

3.5
Aug 15, 2023

I can't quite recall the exact questions, but they were about Amazon's principles and culture and something I had done where I think I applied those principles. They also asked about a difficult situation at work and how I solved it.

learn about the leadership principles behavioural questions using STAR methods behavioural questions based on the leadership principles Learn Technical terms, I was asked what is ping, mac address, what resources can I use to get information in my organization.
avatar

IT Support Engineer

Interviewed at Amazon

3.5
Mar 7, 2023

learn about the leadership principles behavioural questions using STAR methods behavioural questions based on the leadership principles Learn Technical terms, I was asked what is ping, mac address, what resources can I use to get information in my organization.

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