It Application Support Interview Questions

6,816 it application support interview questions shared by candidates

In the technical interview, the interviewers asked questions related to my knowledge and expertise in the technologies required for the position. The HR team also asked a few questions, including: - What is the reason for your interest in working for our company? - If you received job offers from our company and another, what would make you choose us over the other? - What are your salary expectations? etc.
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IT Support Specialist

Interviewed at Capital.Com

4.3
Jan 8, 2024

In the technical interview, the interviewers asked questions related to my knowledge and expertise in the technologies required for the position. The HR team also asked a few questions, including: - What is the reason for your interest in working for our company? - If you received job offers from our company and another, what would make you choose us over the other? - What are your salary expectations? etc.

Scenario #1: Since the beginning of the day, at least three tickets have been submitted regarding VPN connectivity issues. (In this environment Information Security manages the VPN configuration and infrastructure. IT manages client-side patching.) Scenario #2: InfoSec has informed IT that there is a popular chrome extension being exploited in the wild. They believe some of our executive users currently rely on it. Scenario #3: We expect to onboard 25 users next Monday. Five are remote, two are in Chicago and the rest will be in person at our Texas site. IT is expected to train all of them. What steps can be taken to ensure that these users are set up for success on their first day? Scenario #4: Weekly support ticket submissions have grown by 45% from last month and they are beginning to impact project deadlines. The number of tickets that have not been assigned is steadily increasing. Unexpected: While checking the support ticket queue, the executive assistant to our CEO suddenly messages you directly and tells you they urgently need assistance. How do you proceed?
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Lead IT Support Technician

Interviewed at Vivid Seats

3.5
Jun 29, 2022

Scenario #1: Since the beginning of the day, at least three tickets have been submitted regarding VPN connectivity issues. (In this environment Information Security manages the VPN configuration and infrastructure. IT manages client-side patching.) Scenario #2: InfoSec has informed IT that there is a popular chrome extension being exploited in the wild. They believe some of our executive users currently rely on it. Scenario #3: We expect to onboard 25 users next Monday. Five are remote, two are in Chicago and the rest will be in person at our Texas site. IT is expected to train all of them. What steps can be taken to ensure that these users are set up for success on their first day? Scenario #4: Weekly support ticket submissions have grown by 45% from last month and they are beginning to impact project deadlines. The number of tickets that have not been assigned is steadily increasing. Unexpected: While checking the support ticket queue, the executive assistant to our CEO suddenly messages you directly and tells you they urgently need assistance. How do you proceed?

¿Por qué quieres dejar tu trabajo actual? / ¿Qué te motiva a buscar un nuevo desafío? ¿Qué sabes de nuestra empresa y por qué quieres trabajar aquí específicamente? ¿Dónde te ves en 5 años? ¿Cuáles son tus expectativas salariales?
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IT Customer Support

Interviewed at GE

4.1
Oct 1, 2025

¿Por qué quieres dejar tu trabajo actual? / ¿Qué te motiva a buscar un nuevo desafío? ¿Qué sabes de nuestra empresa y por qué quieres trabajar aquí específicamente? ¿Dónde te ves en 5 años? ¿Cuáles son tus expectativas salariales?

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