Describe a time you had a difficult customer interaction and how you dealt with it? What was the outcome?
It Application Support Interview Questions
6,816 it application support interview questions shared by candidates
Describe a situation, where you needed to adjust your plan of action? Or in case of IT technical questions What is the OSI Model
1. Tell me about your IT background? 2. In a ticketing system, how do you prioritize tickets and projects when there's a lot of them; if they are [all] mission critical, how would you handle? 3. Tell me about a time when you had to take ownership/ accountability for work outside scope of job responsibilities 4. Do you know what PowerShell is? 5. If a group policy fails to update how would you resolve that issue? 6. Can you tell me the difference between a switch and a router? 7. What is the difference between TCP/UDP? 8. What are the layers of the OSI model (be ready to go through ALLL 7) …. And why it’s used 9. What is grep (think Linux)? 10. How to pull up system processes in Linux command line
OSI model and TCP/IP stack, common network protocols (DHCP, CDP, DNS etc.), common ports, ActiveDirectory, Linux commands
How did you solve something difficult simply?
What is the OSCI mode, command for giving permission to groups through CLI in windows, command to check which directory you are in linux, commands for CISCO networking setup.
OSI model , ACL , basic Networking, but it's better have a CCNA certification!
Linux commands & situation-based questions
What are the root dirs in Linux, what are their contents?
How do you create an outlook profile What is a OST and PST file. What is traceroute What is SFP How do you do a SMC reset on a Mac What root folders can you remember in linux. What is active directory.
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